Privacy Policy

Data Controller

AUDIUMA S.R.L. Corso Trieste 158, 81100 Caserta (CE), Italy Email: contact@audiuma.com

Data We Collect

Automatically (when you visit the site):

• IP address
• browser type
• device information
• website usage (pages visited)

If you contact us:

• name
• email address
• any message you send

If the website uses voice features:

• voice recordings

If you use the Audiuma application:

• name
• email address
• phone number
• recordings of calls handled by the service, their transcripts, and derived summaries and outcomes
• contact details you upload or create (names, phone numbers)
• a push notification token and basic device information, used only to deliver notifications (mobile app only)

We do not store unnecessary data.

Why We Collect Data

We use your data to:

• operate the Website
• respond to messages or support requests
• improve services and security
• comply with legal obligations

We never sell your data.

Call Recordings and Voice Data

If you use voice-based features:

Who Can Access Your Data

Only:

• Audiuma S.R.L.
• trusted technical providers (hosting, telephony, AI processing, security)

They must protect your data and cannot use it for other purposes.

Data Storage Location

Data is stored on secure servers within the European Union.

International Transfers

Some processing necessarily takes place outside the European Union, including AI processing of call audio and transcripts and the delivery of mobile push notifications. These transfers are covered by the European Commission's Standard Contractual Clauses.

Your GDPR Rights

You may at any time:

• access your data
• correct inaccurate data
• request deletion
• request restriction of processing
• object to processing
• ask for a copy of your data
• withdraw consent

Contact us at contact@audiuma.com to use any of these rights.

Account Deletion

Audiuma accounts are created and removed by us on request. To have your account and personal data deleted, write to contact@audiuma.com. In the mobile app you can start the request from Settings → Account → Delete account. We confirm once the deletion is complete.

Data Security

We protect your data with:

• encryption (HTTPS)
• firewalls
• access control
• secure servers
• regular safety checks

Minors

We do not knowingly collect data from persons under 18.

If data was collected accidentally, contact us to remove it.

Updates to This Policy

We may update this Privacy Policy. Updates are published on this page.